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Scottish Public Services Ombudsman

Call us on 0800 377 7330

We look at complaints after you have gone through the organisation's complaints procedure to try to sort things out first. We have a list of the public services we can look at (PDF 32KB).

The information below explains what we do when we get your complaint.


Our Advice Team will help with your enquiry when you first contact us.

First check

When we get your complaint, we will make some checks.

Understanding and investigating your complaint

If we decide to look at your complaint, we will begin by contacting you and the organisation for more information.

Need help?

Our advice line freephone number is 0800 377 7330. If you need any information in other languages or formats, please let us know.

We are committed to making our service easily accessible to everyone.

Updated: June 27, 2016