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Scottish Public Services Ombudsman

Call us on 0800 377 7330


We try to ensure that the information published on the SPSO website is up-to-date and accurate. However, this information does not constitute legal or professional advice and the SPSO cannot accept any liability for actions arising from its use. The SPSO cannot be held responsible for the contents or accuracy of any pages referenced by an external link. External links are provided to assist visitors to the SPSO website and the inclusion of a link does not imply that the SPSO endorses or has approved the linked site.

Privacy Statement

Any personal data collected through this website will processed in accordance with the Data Protection Act 1998. In line with this Act, the SPSO is committed to protecting your privacy and only using any data you give us for its intended purpose and in accordance with this Act and also the Scottish Public Services Ombudsman Act 2002. Any personal data you provide in completing an online form or signing up for our e-newsletter will only be used for that purpose and will be processed in accordance with the Data Protection Act. Our list of e-newsletter subscribers is password protected to prevent unsolicited emails from being sent to people on the list and details will not be passed on to third parties.

Any personal data you provide through our website, and in other forms, will be used for the purpose provided and will be processed in accordance with the Data Protection Act.

If you use the site to tell us about a complaint you wish to make about a listed authority, we will use your information in accordance with our complaints handling policy. In most cases this involves us advising the authority in question that you have made a complaint. If you would prefer us not to do this, please let us know.

We collect information from a number of sources so that we can deal with complaints brought to the SPSO. Additionally, information collected by us may also be used to compile statistics and undertake research and analysis.  There may be public interest benefits in reusing information for the purposes of research.  Information is completely anonymised for these purposes.

We carry out our investigations in many different topics and your views are valuable to us, we may also contact you again to ask that you take part in our surveys for research purposes.

Traffic monitoring

General traffic data is collected via the SPSO website. Any statistics produced are based on aggregated data from which no details of any individual visitor can be traced. The SPSO site does not automatically capture or store personal data from visitors to the site other than to record session information such as the most popular pages visited and the nature of the browser used. This information is used only for the administration of the site system and in the compilation of general statistics used by the SPSO to assess the use of the site.


When we provide services via our website, we want to make them easy to use, useful and reliable. This sometimes involves placing small amounts of information on the device you are using for accessing the website, for example your computer or mobile phone. We do this using small files known as cookies. They cannot be used to identify you personally.

Cookies are used by SPSO to improve services for you by:

  • Enabling a service to recognise your device so you don’t have to give the same information during one task, for example to remember the information you entered on the first page of a multi-page form;
  • Remembering settings so you don’t have to re-enter them every time you visit a new page;
  • Measuring how many people are using the website and how they navigate the website, so that we can identify ways to make it easier to use and make sure that there is enough capacity for the website to perform well and respond quickly.

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

To learn more about cookies and how to manage them, visit AboutCookies.org.Or please read on to find out more about how and where we use cookies.

How we use cookies

The lists below show all of the cookies that may be set when you visit the SPSO website.

Cookies for improving our service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.

Name Typical Content Expires
_utma Randomly generated number 2 years
_utmb Randomly generated number 30 minutes
_utmc Randomly generated number when you close your browser
_utmz Randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search) 6 months

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

Cookies for managing your current visit

We use 2 cookies to remember your selections or preferences that you’ve made when looking at the information on the SPSO website.

Name Typical Content Purpose Expires
SESSf054857b179272f64facf8f4b5f963cc Randomly generated text Session identifier When you close your browser
has_js 1 or 0 Identifies whether device is javascript-capable When you close your browser

If you have any queries about these cookies or would like more information about them, please contact us on 0131 240 8849.

Updated: July 16, 2015