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Scottish Public Services Ombudsman

Call us on 0800 377 7330

Complaints handling

We provide a free, independent and impartial complaints handling service for complaints about public services in Scotland.  The SPSO Act (2002) sets out our powers.  It describes the types of complaints we can and cannot look at, and what we can and cannot do about them.  It gives us the role of checking that an organisation has proper procedures in place and that they are followed.

We are not an appeal body for the decisions of organisations. We can check that a decision has been properly made, but we cannot change or overturn it. If we find that something's gone wrong, we can make recommendations to put things right.

If you have any questions about whether we can look into your complaint, please phone us on freephone 0800 377 7330.

Complaints Standards Authority

We have a second statutory role, which is to improve complaints handling by public service organisations. You can read about this on our Complaints Standards Authority website www.valuingcomplaints.org.uk.


Updated: August 10, 2015