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Historical Reports

This area of the website contains historical reports and news.

10 February 2015 – Legacy Report

20th March 2014 – Draft Determination: The Strategic Revenue of Charges 2015-2021

20th March 2014 – Customers and Scottish Water agree Water Business Plan for 2015 – 2021

24th January 2014 – The Customer Forum’s response to Scottish Water’s announcement for water charges 2014-2015

24th January 2014 – Scottish Water announce below inflation rise in charges for Scottish Water customers

December 2013 – 

Putting customers at the heart of Scottish Water

30th October 2013 – Customer Forum’s response to Scottish Water’s Draft Business Plan for the period 2015 to 2021 and its Strategic Projections for the next 25 years

30th October 2013 – Scottish Water publish its Draft Business Plan for the period 2015-2021

May 2013 – The Water Industry Commission for Scotland outlined its proposed approach to the next price review, when water and sewerage charges will be set for 2015-21.

April 2013 – The Forum commissioned some research on the impact recent welfare benefit changes had on families.  Child Poverty Action Group in Scotland research paper by John Dickie, Cuts to Social security and tax credits 2010-2014, Citizens Advice Scotland research paper

March 2013 – The Forum commissioned some research on customers’ views of water and wastewater services in Scotland which has been summarised here.  The full report can be read in full here.

March 2013 –  The Forum commissioned some research  which outlines past and future movements in various measures of: (i) income; (ii) the labour market: and (iii) inflation, for both the UK and Scotland. It then considers the longer term implications of recent economic events on how affordable future water charges might be for Scottish families. Centre for Public Policy for Regions (CPPR) research paper by John McLaren

February 2013 – Response to Scottish Water’s consultation on `Shaping the future of your water and waste water services – Draft Strategic Projections’

September 2012 – Response to the Regulated Industries Unit consultation